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Living and breathing their values

Project at a Glance

The team at Missoula Federal Credit Union (MFCU) lives and breathes its values: Together We Own, Together We Include, Together We Empower, and Together We Matter. But the old website, with run-of-the-mill product pages and promotional clutter, didn’t differentiate it from any other institution that claims core values.

  • Client

    MFCU

  • Industry

    Credit Union

  • Type of Project

    Website Redesign

  • Services

    Web Design & Development

Create a Values-Based Banking Impact Hub

For MFCU, the values truly come first. To make their new site reflect this, we up-ended the typical credit union site and put values first — everywhere. The new homepage is all about the mission and how the reader can get involved, and product pages lead with the positive impact the product has in the local community. It’s not for people who are just looking for a generic banking account, and that’s ok — MFCU is looking for the people who want to be part of their mission, and this new site is designed to help those people know they’ve found their financial home. It’s not about just opening a checking account, it’s about joining a movement.

Values statements

Turn Missoula Into a Purpose, Not Just a Place

Before, there wasn’t much to distinguish MFCU’s site from any other credit union anywhere in the country. Now, woven throughout the site are community impact stories, staff and member testimonials, and local imagery so visitors always know they’re dealing with a local credit union that prides itself on service and impact.

MFCU is passionate about transparency, so we made it easy to see what they’re up to. From easily accessible annual reports, to actual impact numbers throughout the site, to a blog categorized by the causes the credit union actively works with, it’s obvious MFCU walks the walk.

website

Make it Fast, Easy, and Accessible

Values, impact, and local connection are all important, but of course, user experience remains paramount. MFCU wanted to make sure that visitors could intuitively navigate the site and find what they were looking for. With well-organized menus, prominent “join” and “login” buttons, and a seamless mobile experience, anyone can open an account, explore products, or view recent transactions without any heavy lifting required.

computer devices showing a website
  • Traffic to Join page increased by

    850%
  • Site speed increased by

    58%
  • Bounce rate decreased by

    60%

PixelSpoke has been a fantastic partner during our website redesign process. They are positive, adaptable, and incredibly capable. We are insanely proud of our new website and are excited to continue working with PixelSpoke as we evolve our site for years to come.

Gwen Landquist, Director of Brand & Communication at MFCU

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