How has the credit union industry evolved in the last 30 years? We talked to Marc Schaefer, CEO of Truliant FCU, who ran multiple credit unions for over three decades. According to Marc, the credit union movement has evolved from “sleepy” to…Read more Better than Banks? Why and How Credit Unions Need to Differentiate
Everyone loves talking about the importance of innovation, including the credit union industry. But what does innovation really mean in an industry that is heavily regulated and often struggling to keep up with the latest digital trends? Ryan Foss, Senior Director of…Read more The Next Uber? What Innovation Really Means in the Credit Union Industry
Possibly the defining factor of our current moment in business, technology, and innovation is the culture driving the creation and growth of start-ups. We’ve seen how rapidly the business landscape has changed, for better or worse, because of the startup ethos. While credit unions…Read more How to Reignite the Credit Union Movement: Lessons from a Startup Credit Union
For many Americans, a few hundred dollars can mean the difference between financial stability and distress. Financial distress is not an isolated problem; rather, it has ripple effects that extend not just to a person’s family, but also his or her employer….Read more Beyond Payday Lenders and Pawn Shops: Thinking Differently about Small Dollar Loans
Ever paid a premium for those small, juicy farmers market strawberries, rather than the giant, pale strawberries you typically find in the grocery store? According to Ty Robbins, CIO of People’s Trust FCU, credit unions offer the financial equivalent of farmers market…Read more How Credit Unions are Like Farmers Markets: Ty Robbins of People’s Trust FCU
Integrated healthcare is becoming a worldwide trend, and Allegacy FCU is taking it to the next level. Ashley Kohlrus, COO of Allegacy FCU, and Karen Sigmon-Smith, Managing Director of WellQ, join us to talk about their audacious plan to transform community health…Read more Holistic Health: Allegacy FCU’s Transformational Wellness Program
Ken Tomita, co-founder and CEO of Grovemade, joins the podcast to talk about how his company brings humanity to product by understanding its customers on a personal level; how it leverages the four levels of customer engagement; and how financial institutions can…Read more Bringing Humanity to Product: The Grovemade Story
John Lanza, financial education expert and Chief Mammal at MoneyMammals.com, joins the podcast to talk about why financial education should start early; how to make it fun, concrete, and experiential; and in what sense money might actually be able to buy happiness. Key…Read more How to Make Financial Education Relevant and Useful: John Lanza of MoneyMammals.com
There’s a lot of talk about “digital transformation” in the financial services industry, but what does that actually look like in practice? John Cournoyer, VP of Marketing at Webster First Federal Credit Union in Massachusetts, joins us to talk about the challenges…Read more A Digital Branch Case Study: How Webster First Got Digital to Outperform its Physical Branches