How can credit union leaders help their teams thrive in 2021? Jimese Harkley, VP of Membership at CUES, joins us to talk about the three key skills that rise to the top in our new unpredictable normal. Of course, most every team…Read more The Key Skills Credit Union Leaders Need to Focus on in 2021
Want to make a meaningful difference in your community? Maybe it’s time to align your impact strategy with your product and marketing strategy. As Judah Musick, former Chief Innovation Officer at Red Rocks Credit Union, has learned firsthand, you can connect the…Read more Maximum Impact: How to Reimagine Your Credit Union’s Product Strategy
It’s safe to say that almost nothing this year has gone according to plan. That’s not to mention that the days are getting shorter, and we’re all confronting the reality of winter in the thick of a pandemic. So, how are you…Read more Are Your Coworkers OK? How to Build Team Trust and Cohesion While Working from Home
We all have our own money story. Our financial habits, as well as the beliefs and emotions we have around money, are largely inherited from our parents and the communities in which we were raised. The good news is that we have…Read more From Education to Behavior Change: How to Financially Empower Your Members
I could certainly use a little more kindness in the world right now. What about you? On this episode, we’re joined by two guests from the Minnesota Credit Union Network, President & CEO Mark Cummins and Director of Engagement Ben Hering, to…Read more Winning on Kindness: How to Bring the Credit Union Mission to Life
In this month’s episode, we’re excited to explore how your credit union can measure its impact in a meaningful way, and how doing so can help you win over new members and gain more loyalty from existing members. We recorded this conversation…Read more Measure What Matters: How to Win Loyal Members (Even in a Recession)
By now you’ve probably heard of the California Consumer Privacy Act (CCPA), but if you’re not based in California, you may not be paying much attention… yet. Ben Herman, the CEO of MadFish Digital, joins us to talk about how the CCPA…Read more Why Consumer Data Privacy Matters, and How Credit Unions Can Prepare for Regulations
In today’s “new normal,” what should credit unions be doing differently? Gigi Hyland, Executive Director of the National Credit Union Foundation, joins us to share stories about putting empathy into action, explain how new member habits are changing the credit union business…Read more Empathy in Action: Shifting the Center of the Credit Union Business Model
Innovation is often born out of crisis. After all, when everything is running smoothly, there isn’t much need to think differently. But are credit unions only reacting to the crisis at hand, or are they taking the opportunity to step back and…Read more Think Big and Dream Bigger: Innovation in the Midst of Crisis