It’s hard to say if credit unions are “winning” when it comes to financial coaching and education. There are certainly a lot of great resources out there, but are they inspiring behavior change? Are members proactively meeting with financial counselors? Are credit…Read more Reimagining Financial Education in the Human + Digital Era
Small businesses matter. They are a catalyst for growth in our economy and a powerful force in creating thriving and equitable communities. They also offer individuals a unique opportunity to better their financial situation. But access matters, too. Consider this startling statistic:…Read more How a Deposit Account Can Transform an Underserved Community
Young adults care about climate change. As revealed by a recent Pew Research Center survey, “Younger Americans – Millennials and adults in Generation Z – stand out… particularly for their high levels of engagement with the issue of climate change.” Talk of…Read more Divestment and Climate Justice: An Untapped Opportunity for Credit Unions?
If credit unions ever “go down,” it won’t be on Denise Wymore’s watch. As a speaker, consultant, and current marketing manager of QCash Financial, Denise is a fierce advocate for the credit union movement. But like many advocates, she thinks credit unions…Read more How Credit Unions Can Help Members Thrive in a Brave New World
Last year, credit union members needed more help than ever. Whether they needed help navigating online banking, making a loan payment, accessing a stimulus check, or applying for a PPP Loan, members were overwhelming call centers and online contact forms in search…Read more People Over Products: Lessons on Creating an Exceptional Member Experience
Should credit unions care about medical debt? Can they help alleviate it? George Hofheimer, former EVP of Filene (and a former podcast guest), would answer both questions with a resounding YES. He joins us to talk about why medical debt is such…Read more Medical Debt: The #1 Reason Your Members Go Bankrupt and How Credit Unions Can Help
Five years ago, Alabama ONE was not in a “fun place,” to say the least. The credit union had been placed into conservatorship, which can sometimes signal the beginning of a slow demise. But this particular story has a happy ending. Marketing…Read more From Conservatorship to Community Champion: The Alabama ONE Story
Is your website environmentally sustainable? Are there gender or racial biases in your AI algorithm that impact your relationship with potential loan applicants or prospective employees? Do you involve all stakeholders in your technology initiatives? If you’re not sure about the answers…Read more Why Credit Unions Need to Start Thinking About Digital Responsibility
I’d say that this year has gotten off to a bit of a rocky start, wouldn’t you? As turmoil and uncertainty persist as the “new normal,” you’re likely still finding yourself pulled in even more directions than usual. Over the last year, you have…Read more How Credit Union Marketers Can Prioritize and Innovate in 2021