I could certainly use a little more kindness in the world right now. What about you? On this episode, we’re joined by two guests from the Minnesota Credit Union Network, President & CEO Mark Cummins and Director of Engagement Ben Hering, to…Read more Winning on Kindness: How to Bring the Credit Union Mission to Life
In this month’s episode, we’re excited to explore how your credit union can measure its impact in a meaningful way, and how doing so can help you win over new members and gain more loyalty from existing members. We recorded this conversation…Read more Measure What Matters: How to Win Loyal Members (Even in a Recession)
By now you’ve probably heard of the California Consumer Privacy Act (CCPA), but if you’re not based in California, you may not be paying much attention… yet. Ben Herman, the CEO of MadFish Digital, joins us to talk about how the CCPA…Read more Why Consumer Data Privacy Matters, and How Credit Unions Can Prepare for Regulations
In today’s “new normal,” what should credit unions be doing differently? Gigi Hyland, Executive Director of the National Credit Union Foundation, joins us to share stories about putting empathy into action, explain how new member habits are changing the credit union business…Read more Empathy in Action: Shifting the Center of the Credit Union Business Model
Innovation is often born out of crisis. After all, when everything is running smoothly, there isn’t much need to think differently. But are credit unions only reacting to the crisis at hand, or are they taking the opportunity to step back and…Read more Think Big and Dream Bigger: Innovation in the Midst of Crisis
In the coming months, as we shift from crisis mode to our “new normal,” companies will no doubt be hungry to start selling again. But what about our appetite as consumers? Becky Smith, Chief Strategy & Marketing Officer of SECU Credit Union,…Read more Doing The Right Thing: The New Competitive Advantage for Credit Unions
During times of crisis, credit unions must walk together with their members. But how? Jim Morrell, CEO of Peninsula Community FCU, joins us to talk about how to go to your core by putting your mission statement front and center, how to…Read more Leading with Passion & Compassion: How Credit Unions Can Step up During Uncertain Times
Credit unions, like many businesses, are currently facing a lot of unknowns. It’s not always clear what to do, or how to go about doing it. Luckily, George Hofheimer, Executive Vice President of Research and Development at Filene, is here to help….Read more Practical & Actionable Ideas for Credit Unions During the COVID-19 Crisis
We are living in fast-changing and uncertain times. Right now, more than ever, your members are seeking support and reassurance. So, how should credit unions proceed? Casey Boggs, President of ReputationUS, shares his experiences on how to manage a Black Swan crisis,…Read more Coronavirus & Credit Unions: Tips from a PR Expert