Last year, credit union members needed more help than ever. Whether they needed help navigating online banking, making a loan payment, accessing a stimulus check, or applying for a PPP Loan, members were overwhelming call centers and online contact forms in search…Read more People Over Products: Lessons on Creating an Exceptional Member Experience
Should credit unions care about medical debt? Can they help alleviate it? George Hofheimer, former EVP of Filene (and a former podcast guest), would answer both questions with a resounding YES. He joins us to talk about why medical debt is such…Read more Medical Debt: The #1 Reason Your Members Go Bankrupt and How Credit Unions Can Help
Five years ago, Alabama ONE was not in a “fun place,” to say the least. The credit union had been placed into conservatorship, which can sometimes signal the beginning of a slow demise. But this particular story has a happy ending. Marketing…Read more From Conservatorship to Community Champion: The Alabama ONE Story
Is your website environmentally sustainable? Are there gender or racial biases in your AI algorithm that impact your relationship with potential loan applicants or prospective employees? Do you involve all stakeholders in your technology initiatives? If you’re not sure about the answers…Read more Why Credit Unions Need to Start Thinking About Digital Responsibility
I’d say that this year has gotten off to a bit of a rocky start, wouldn’t you? As turmoil and uncertainty persist as the “new normal,” you’re likely still finding yourself pulled in even more directions than usual. Over the last year, you have…Read more How Credit Union Marketers Can Prioritize and Innovate in 2021
How can credit union leaders help their teams thrive in 2021? Jimese Harkley, VP of Membership at CUES, joins us to talk about the three key skills that rise to the top in our new unpredictable normal. Of course, most every team…Read more The Key Skills Credit Union Leaders Need to Focus on in 2021
Want to make a meaningful difference in your community? Maybe it’s time to align your impact strategy with your product and marketing strategy. As Judah Musick, former Chief Innovation Officer at Red Rocks Credit Union, has learned firsthand, you can connect the…Read more Maximum Impact: How to Reimagine Your Credit Union’s Product Strategy
It’s safe to say that almost nothing this year has gone according to plan. That’s not to mention that the days are getting shorter, and we’re all confronting the reality of winter in the thick of a pandemic. So, how are you…Read more Are Your Coworkers OK? How to Build Team Trust and Cohesion While Working from Home
We all have our own money story. Our financial habits, as well as the beliefs and emotions we have around money, are largely inherited from our parents and the communities in which we were raised. The good news is that we have…Read more From Education to Behavior Change: How to Financially Empower Your Members