By now you’ve probably heard of the California Consumer Privacy Act (CCPA), but if you’re not based in California, you may not be paying much attention… yet. Ben Herman, the CEO of MadFish Digital, joins us to talk about how the CCPARead more Why Consumer Data Privacy Matters, and How Credit Unions Can Prepare for Regulations
In today’s “new normal,” what should credit unions be doing differently? Gigi Hyland, Executive Director of the National Credit Union Foundation, joins us to share stories about putting empathy into action, explain how new member habits are changing the credit union businessRead more Empathy in Action: Shifting the Center of the Credit Union Business Model
Innovation is often born out of crisis. After all, when everything is running smoothly, there isn’t much need to think differently. But are credit unions only reacting to the crisis at hand, or are they taking the opportunity to step back andRead more Think Big and Dream Bigger: Innovation in the Midst of Crisis
In the coming months, as we shift from crisis mode to our “new normal,” companies will no doubt be hungry to start selling again. But what about our appetite as consumers? Becky Smith, Chief Strategy & Marketing Officer of SECU Credit Union,Read more Doing The Right Thing: The New Competitive Advantage for Credit Unions
During times of crisis, credit unions must walk together with their members. But how? Jim Morrell, CEO of Peninsula Community FCU, joins us to talk about how to go to your core by putting your mission statement front and center, how toRead more Leading with Passion & Compassion: How Credit Unions Can Step up During Uncertain Times
Credit unions, like many businesses, are currently facing a lot of unknowns. It’s not always clear what to do, or how to go about doing it. Luckily, George Hofheimer, Executive Vice President of Research and Development at Filene, is here to help.Read more Practical & Actionable Ideas for Credit Unions During the COVID-19 Crisis
We are living in fast-changing and uncertain times. Right now, more than ever, your members are seeking support and reassurance. So, how should credit unions proceed? Casey Boggs, President of ReputationUS, shares his experiences on how to manage a Black Swan crisis,Read more Coronavirus & Credit Unions: Tips from a PR Expert
We think of finance as a science, not an art. But the truth is, when it comes to our personal finances, money is about so much more than numbers. World-renowned financial wellness expert Manisha Thakor joins us to talk about how ourRead more Emotions & Finances: Empowering Credit Unions to Create Happy Members
Why is it important for a credit union to adopt a multicultural marketing strategy? Perhaps more importantly, what does that even mean? Edgar Hernandez, Senior Multicultural Strategy Manager at CUNA Mutual Group, is well equipped to answer these questions. He joins theRead more Equity is Empathy: Why Credit Unions Need a Multicultural Marketing Strategy