This article originally appeared in CUInsight. There’s nothing like a story to make you lean in, listen up and pay a bit more attention. Branding experts have been encouraging companies to tap into the power of storytelling for years. And it’s hard…Read more Lead with Stories by Being Yoda, Not Luke
This article originally appeared in CUInsight. Starbucks will let you pay for your Caramel Macchiato with it. Whole Foods is happy to accept it for that deli container of buckwheat pilaf. And Microsoft—a corporate granddaddy in the space— embraced it for some digital…Read more Answers to 5 Key Questions About Credit Unions and Cryptocurrency
Why targeted member groups might be worth investigating—again This story originally appeared in CUInsight. Banking built for Black America. Queering banking for the better. Banking for environmentalists. Financial services companies that target specific consumer demographics or interest groups seem to be…Read more There’s a “New” Trend in Town: Affinity-Based Big Banks
If there’s anything we’ve learned from COVID, it’s that the future is uncertain. Over the past 18 months, credit unions across the country have done an impressive job finding ways to rapidly pivot and to serve members as their communities dealt with…Read more 5 Things We Hope Credit Unions Keep Doing in the New Normal
This article first appeared in CUInsight.com and is Part IV of a four-part series about digital responsibility. Like all digital advancements, artificial intelligence (AI) has great potential and also poses great risks. Over the last few months, we’ve explored the emerging concept of…Read more Amidst all the Hype About AI, Are Credit Unions Weighing the Risks?
This article first appeared in CUInsight.com and is Part III of a four-part series about digital responsibility. Even not-for-profits need to pay the bills and grow revenues. But what happens when efforts to do so lead to outsourcing, interactive teller machines (ITMs)…Read more Digital Tools Can Save Your Credit Union Money—But Don’t Ignore the Economic Ramifications
It’s officially Pride Month! Last year, we saw many credit unions celebrating Pride Month and particularly enjoyed this roundup from CUNA featuring notable Pride-related tweets. We love blog posts and social media graphics, but we particularly appreciate efforts by credit unions and banks to…Read more How Credit Unions Are Celebrating Pride Month
This article first appeared in CUInsight.com and is Part II of a four-part series about digital responsibility. Credit unions pride themselves on being socially responsible, and with good reason. Social responsibility is one of the nine credit union operating principles, and the…Read more Are Your Digital Tools Socially Responsible? 3 Questions You May Not Have Thought to Ask
I was talking with the CEO of a credit union this last week, and he remarked on how much the influx of deposits had driven down their net worth. We have heard about similar challenges from many of our clients. It all…Read more Wondering What To Do With All Your Deposits?