PixelSpoke Perspectives

PixelSpoke's Cameron Madill Featured in Portland Business Journal

Our CEO Cameron is off using business as a force for good again, in true B Corps style. He was quoted by the Portland Business Journal in an article about the work he’s doing with the Portland B Local Board. The Portland B Local Board’s mission is to help provide resources and community support to help Portland B Corps maximize the … Continue reading

Leading with Financial Wellness – Podcast

Shawn Gilfedder, the CEO of McGraw Hill FCU and a national expert on creating financial wellness programs, shares his experience changing his credit union’s value proposition from products to financial wellness. He explains how McGraw Hill FCU created innovation within the credit union and how Zappos inspired their transformation. Listen to the full podcast on: iTunes | SoundCloud Cameron’s Top Takeaways: … Continue reading

A Tale of Two Loans: Why You Are Marketing Your Loan Products Incorrectly – Podcast

Randy Thompson, CEO of TCT Risk Solutions (and one of the nicest guys in the biz), talks about his passion for the core mission of credit unions — serving the underserved. He explains how proper management can reduce chargeoffs and help members improve their credit score, and how to effectively outsource compliance so you can focus on the good stuff. … Continue reading

Engaging Members by Getting Hyper Local – Podcast

Melina Young, Director of Marketing and Brand at Verity Credit Union and one of CUES’ 15 Top Next Credit Union Execs, discusses how Verity is engaging their members by being hyper-local. She presents a positive way to view large competitors and reminds us that we can avoid day-to-day doldrums and make more authentic connections by focusing on the “why.” Listen on: … Continue reading

5 Ways Your Website Should Perform Like a Digital Branch

A lot has changed since the 1990s. Back then, websites functioned much like digital flyers — static pages that described a company and its services, perhaps with a few links to more static pages with further information. Now websites are a tangle of stories, information, multimedia, transactional services … the list goes on and on. There is now so much people … Continue reading

Holiday Highlights: Podcast Review

It’s 2016! You might still be turning 5s into 6s when you write the date, and you might have missed a few podcasts during the last few weeks (or as we like to call them, the holiday haze days). In case any of them slipped by you, we’ve whipped up a handy guide to what we were up to. Take … Continue reading

Creating a Blog People Want to Read: 5 Tips for Credit Unions

So your credit union has a blog. Good for you! But is anybody reading it? Statistics show us that blogs are good for business — when you continually create industry-specific content, your site will appear higher in search results and more external websites will link to yours, which means more prospective members find your website! That said, blogging is time … Continue reading

Experiential Marketing and The Long Tail – Podcast

Jeff Stephens, a leading expert on financial services branding, joins us to discuss his career in branding financial institutions. Jeff discusses how to market to your members using all 5 of the senses, how the long tail is changing financial institutions, and why differentiation is hard and necessary. Listen on: iTunes | SoundCloud

How to Win by Creating Raving Fans with Net Promoter Score – Podcast

Eric Gregg, a leading expert on NPS, discusses his insights on how credit unions can succeed with a Net Promoter Score® program — and how they can fail. Eric explains how to implement a service recovery program to delight unhappy members, his firm’s 2-1-1 process for making NPS drive results in your credit union, and how to connect loyalty drivers … Continue reading

How Trailhead Credit Union Became Remarkable – Podcast

Kim Faucher, VP of Marketing at Trailhead Credit Union, shares her story of how a small, struggling, and unremarkable credit union transformed itself into the darling of the industry, reversed years of negative growth, and became a model of member engagement and financial performance. Kim shares her learnings from their complete rebrand around what you should and shouldn’t do if … Continue reading