Podcast

Income Advance Program

Beyond Payday Lenders and Pawn Shops: Thinking Differently about Small Dollar Loans

For many Americans, a few hundred dollars can mean the difference between financial stability and distress. Financial distress is not an isolated problem; rather, it has ripple effects that extend not just to a person’s family, but also his or her employer. Ted and Ned Castle of Rhino Foods understand that financially stable employees are healthier, happier, and more reliable. … Continue reading

How Credit Unions are Like Farmers Markets: Ty Robbins of People’s Trust FCU

Ever paid a premium for those small, juicy farmers market strawberries, rather than the giant, pale strawberries you typically find in the grocery store? According to Ty Robbins, CIO of People’s Trust FCU, credit unions offer the financial equivalent of farmers market strawberries, with one crucial difference. He joins our podcast to share his passion for using cooperative principles and … Continue reading

WellQ

Wellness of Mind, Body, and Wallet: Allegacy FCU’s Transformational Wellness Program

Integrated healthcare is becoming a worldwide trend, and Allegacy FCU is taking it to the next level. Ashley Kohlrus, COO of Allegacy FCU, and Karen Sigmon-Smith, Managing Director of WellQ, join us to talk about their audacious plan to transform community health outcomes through an integrated membership model for health and financial wellness, along with the lessons learned along the … Continue reading

Ken Tomita

Bringing Humanity to Product: The Grovemade Story

Ken Tomita, co-founder and CEO of Grovemade, joins the podcast to talk about how his company brings humanity to product by understanding its customers on a personal level; how it leverages the four levels of customer engagement; and how financial institutions can expand beyond the commodity market. Key Insights and Takeaways   Never take your assumptions about who your customers … Continue reading

John Lanza

How to Make Financial Education Relevant and Useful: John Lanza of MoneyMammals.com

John Lanza, financial education expert and Chief Mammal at MoneyMammals.com, joins the podcast to talk about why financial education should start early; how to make it fun, concrete, and experiential; and in what sense money might actually be able to buy happiness.  Key Insights and Takeaways: It’s important to make financial education simple, concrete, and experiential from a young age. Marketers … Continue reading

Digital Transformation

A Digital Branch Case Study: How Webster First Got Digital to Outperform its Physical Branches

There’s a lot of talk about “digital transformation” in the financial services industry, but what does that actually look like in practice? John Cournoyer, VP of Marketing at Webster First Federal Credit Union in Massachusetts, joins us to talk about the challenges and opportunities of their ambitious digital strategy. Top 3 Key Takeaways: Make sure you are using an apples-to-apples … Continue reading

Cameron Madill

How to Avoid Mediocrity and Irrelevance: Cameron Madill on Well Capitalized Podcast

Our CEO Cameron Madill recently joined Josh Noble, Manager of Innovation at Unity Credit Union, Well Capitalized, a podcast for Canadian credit unions. Cameron and Josh discuss industry best practices, the importance of rallying for a cause, and how credit unions can truly differentiate themselves. Cameron touches on some interesting differences between Canadian and US credit unions, and gives examples … Continue reading

The Cooperative Way

How Credit Unions Can Use the Cooperative Model to Win: Adam Schwartz, Owner of The Cooperative Way

Adam Schwartz, owner of The Cooperative Way, joins us to talk about why he thinks cooperatives are the best business model on the planet, what their competitive advantages are, and how to use the 7 cooperatives principles in your credit union. Cameron’s Key Takeaways: The core advantage of the cooperative business model is the alignment of interests; the core disadvantage … Continue reading

jill castilla

How to Turn Around a Struggling Community Bank: Jill Castilla, CEO of Citizens Bank of Edmond

Jill Castilla, the 2017 ABA Community Banker of the Year, joins us to talk about how she turned around a struggling bank through creating goodness in her community, how to implement innovative social media practices, why your ego is not your amigo, and how she is positioning her institution to be relevant for its next 110 years. Top 5 Takeaways: … Continue reading

Young curly-haired smiling woman withdraws money from an ATM in the city

In Members’ Minds: What We Can Learn from Observing Our Members

Cat Fitzgerald from Filene’s Digital Strategies group joins Cameron to discuss what she has learned from observing hundreds of tests of credit union members trying to sign up for products. Here’s a hint: like any good relationship, it should have the right amount of give and take.     Transcript:   Cameron – Hello and welcome to another episode of … Continue reading

Hannah talking on the phone