There’s a lot of talk about “digital transformation” in the financial services industry, but what does that actually look like in practice? John Cournoyer, VP of Marketing at Webster First Federal Credit Union in Massachusetts, joins us to talk about the challenges and opportunities of their ambitious digital strategy. Top 3 Key Takeaways: Make sure you are using an apples-to-apples … Continue reading →
Our CEO Cameron Madill recently joined Josh Noble, Manager of Innovation at Unity Credit Union, Well Capitalized, a podcast for Canadian credit unions. Cameron and Josh discuss industry best practices, the importance of rallying for a cause, and how credit unions can truly differentiate themselves. Cameron touches on some interesting differences between Canadian and US credit unions, and gives examples … Continue reading →
Adam Schwartz, owner of The Cooperative Way, joins us to talk about why he thinks cooperatives are the best business model on the planet, what their competitive advantages are, and how to use the 7 cooperatives principles in your credit union. Cameron’s Key Takeaways: The core advantage of the cooperative business model is the alignment of interests; the core disadvantage … Continue reading →
Jill Castilla, the 2017 ABA Community Banker of the Year, joins us to talk about how she turned around a struggling bank through creating goodness in her community, how to implement innovative social media practices, why your ego is not your amigo, and how she is positioning her institution to be relevant for its next 110 years. Top 5 Takeaways: … Continue reading →
Cat Fitzgerald from Filene’s Digital Strategies group joins Cameron to discuss what she has learned from observing hundreds of tests of credit union members trying to sign up for products. Here’s a hint: like any good relationship, it should have the right amount of give and take. Transcript: Cameron – Hello and welcome to another episode of … Continue reading →
Lois Kitsch, National Program Director at the National Credit Union Foundation, joins us for a spirited conversation about the role of the 7 Cooperative Principles in credit unions today, how democracy and capitalism can overlap, and how to make your WHY your strategic differentiator.
Cameron Madill talks to Ben Stangland and Charlotte Boutz-Connell of Weber Marketing about how credit unions can define their target markets to stay relevant, competitive, and differentiated after a century of mergers and growth. Tune in to learn why it’s important to know who to say “no” to, how to discover life events that cause members to be open to … Continue reading →
In this episode, Cameron joins Steve Pagenstecher and Mary Vasquez of Point West Credit Union to chat about their top takeaways from the Federation CDCU Conference in September 2017. From the credit union mission to Child Savings Accounts to new perspectives on lending, you’re sure to hear something that will get you excited about the future of credit unions!
In this episode we discuss the 3-year journey from concept to launch of the Clean Energy Credit Union, a credit union entirely focused on clean energy loans. Blake Jones, the founding board chair, discusses their innovative strategy for growth despite being unable to raise capital, their unique partnership with a national non-profit, and how they are focusing on consumer passions … Continue reading →
Kirk Drake, author of the new book CU 2.0: A Guide for Credit Unions Competing in the Digital Age, joins Cameron on the podcast to talk about what assumptions credit unions need to leave behind, what members are really looking for, and why “failure” is a key part of success in the digital world. Cameron’s Key Takeaways Start small. You … Continue reading →