Ever paid a premium for those small, juicy farmers market strawberries, rather than the giant, pale strawberries you typically find in the grocery store? According to Ty Robbins, CIO of People’s Trust FCU, credit unions offer the financial equivalent of farmers market…Read more How Credit Unions are Like Farmers Markets: Ty Robbins of People’s Trust FCU
There’s a lot of talk about “digital transformation” in the financial services industry, but what does that actually look like in practice? John Cournoyer, VP of Marketing at Webster First Federal Credit Union in Massachusetts, joins us to talk about the challenges…Read more A Digital Branch Case Study: How Webster First Got Digital to Outperform its Physical Branches
Adam Schwartz, owner of The Cooperative Way, joins us to talk about why he thinks cooperatives are the best business model on the planet, what their competitive advantages are, and how to use the 7 cooperatives principles in your credit union. Cameron’s…Read more How Credit Unions Can Use the Cooperative Model to Win: Adam Schwartz, Owner of The Cooperative Way
In this episode, Cameron joins Steve Pagenstecher and Mary Vasquez of Point West Credit Union to chat about their top takeaways from the Federation CDCU Conference in September 2017. From the credit union mission to Child Savings Accounts to new perspectives on…Read more The Activist Credit Union: How Can You Engage With the World?
In this episode we discuss the 3-year journey from concept to launch of the Clean Energy Credit Union, a credit union entirely focused on clean energy loans. Blake Jones, the founding board chair, discusses their innovative strategy for growth despite being unable…Read more The Themed Credit Union: The Launch of the Clean Energy Credit Union
Kirk Drake, author of the new book CU 2.0: A Guide for Credit Unions Competing in the Digital Age, joins Cameron on the podcast to talk about what assumptions credit unions need to leave behind, what members are really looking for, and why…Read more The Reinvented Credit Union: How to Thrive in the 21st Century
Customer loyalty expert Lara Ponomareff joins us to talk about how you can measure effort and why it is the biggest source of disloyalty in your credit union today, even greater than Net Promoter Score. Lara offers practical tips to make it…Read more How Credit Union Members Become Disloyal — And What To Do About It
Jack Baker, director of the mortgage center at the CDCU, joins us to talk about the opportunity to do well by doing good when you provide mortgages to the over 11 million undocumented immigrants in the U.S. He shares how you can…Read more Mortgages for the People
It’s easy to focus on the brick and mortar branches of your credit union, but the truth is, your website is one of your most important branches — it’s where most people will go to learn about your credit union, research products,…Read more The Digital Branch
