We often associate “innovation” with paradigm-shifting breakthroughs that disrupt entire industries. But most of the time, innovation is incremental. Or as Ben Maxim, VP of Digital Strategy & Innovation at MSUFCU, puts it, innovation consists of changes made “day by day, making…Read more Five Principles for Creating a Culture of Innovation
It’s hard to say if credit unions are “winning” when it comes to financial coaching and education. There are certainly a lot of great resources out there, but are they inspiring behavior change? Are members proactively meeting with financial counselors? Are credit…Read more Reimagining Financial Education in the Human + Digital Era
This article originally appeared in CUInsight. Starbucks will let you pay for your Caramel Macchiato with it. Whole Foods is happy to accept it for that deli container of buckwheat pilaf. And Microsoft—a corporate granddaddy in the space— embraced it for some digital…Read more Answers to 5 Key Questions About Credit Unions and Cryptocurrency
This article first appeared in CUInsight.com and is Part IV of a four-part series about digital responsibility. Like all digital advancements, artificial intelligence (AI) has great potential and also poses great risks. Over the last few months, we’ve explored the emerging concept of…Read more Amidst all the Hype About AI, Are Credit Unions Weighing the Risks?
This article first appeared in CUInsight.com and is Part III of a four-part series about digital responsibility. Even not-for-profits need to pay the bills and grow revenues. But what happens when efforts to do so lead to outsourcing, interactive teller machines (ITMs)…Read more Digital Tools Can Save Your Credit Union Money—But Don’t Ignore the Economic Ramifications
I’ve long known that a huge pain point for credit unions is measuring digital ROI. It’s a pain point we would love to help you solve, though we’re well aware of the challenges involved. To help us all along our journey, we’re…Read more Getting Better at Measuring ROI: Q&A with Our Newest ‘Spoker, Devin Stanfield
This article first appeared in CU Insight. What pops into your head when you hear the word “innovation?” Did your answer include the words “fintech” or “digital?” Hey, no surprise. We’ve seen amazing innovation in these areas, especially over this past year…Read more Why Everyone at Your Credit Union Should be Thinking About Product Innovation
Is your website environmentally sustainable? Are there gender or racial biases in your AI algorithm that impact your relationship with potential loan applicants or prospective employees? Do you involve all stakeholders in your technology initiatives? If you’re not sure about the answers…Read more Why Credit Unions Need to Start Thinking About Digital Responsibility
This article was originally published in CUInsight. COVID-19 has brought undeniable clarity to the importance of good digital tools. What would we have done without them over the past months? As members navigated the realities of closed branch lobbies and crowded drive-thrus,…Read more 5 Ways to Keep it Personal in a Digital-Mostly World