Your website and associated digital tools are now more critical than ever. Some of our clients have been asking us: Where on our website can we highlight our contingency plans for the coronavirus? How can we reassure members? How can we bestRead more COVID-19 Communications: How to Communicate Quickly and Effectively to Your Membership
This piece, written by our CEO Cameron Madill, was originally published in the Credit Union Times. When was the last time you felt anxious? You know the feeling: stomach churning, unable to focus, and pursued by a nebulous but frightening vision of theRead more Technology & Anxiety: When Automation Isn’t a Good Thing
What’s one thing you’ve always dreamed of doing but aren’t doing because you think you don’t have the resources? That’s the central question that Sean Keener, CEO and co-founder of the BootsnAll Travel Network wants people, and companies, to ask themselves. Sean isRead more Breaking the Bottleneck: Lessons in Thinking Differently
How has the credit union industry evolved in the last 30 years? We talked to Marc Schaefer, CEO of Truliant FCU, who ran multiple credit unions for over three decades. According to Marc, the credit union movement has evolved from “sleepy” toRead more Better than Banks? Why and How Credit Unions Need to Differentiate
Everyone loves talking about the importance of innovation, including the credit union industry. But what does innovation really mean in an industry that is heavily regulated and often struggling to keep up with the latest digital trends? Ryan Foss, Senior Director ofRead more The Next Uber? What Innovation Really Means in the Credit Union Industry
Possibly the defining factor of our current moment in business, technology, and innovation is the culture driving the creation and growth of start-ups. We’ve seen how rapidly the business landscape has changed, for better or worse, because of the startup ethos. While credit unionsRead more How to Reignite the Credit Union Movement: Lessons from a Startup Credit Union
For many Americans, a few hundred dollars can mean the difference between financial stability and distress. Financial distress is not an isolated problem; rather, it has ripple effects that extend not just to a person’s family, but also his or her employer.Read more Beyond Payday Lenders and Pawn Shops: Thinking Differently about Small Dollar Loans
Ever paid a premium for those small, juicy farmers market strawberries, rather than the giant, pale strawberries you typically find in the grocery store? According to Ty Robbins, CIO of People’s Trust FCU, credit unions offer the financial equivalent of farmers marketRead more How Credit Unions are Like Farmers Markets: Ty Robbins of People’s Trust FCU
There’s a lot of talk about “digital transformation” in the financial services industry, but what does that actually look like in practice? John Cournoyer, VP of Marketing at Webster First Federal Credit Union in Massachusetts, joins us to talk about the challengesRead more A Digital Branch Case Study: How Webster First Got Digital to Outperform its Physical Branches
Adam Schwartz, owner of The Cooperative Way, joins us to talk about why he thinks cooperatives are the best business model on the planet, what their competitive advantages are, and how to use the 7 cooperatives principles in your credit union. Cameron’sRead more How Credit Unions Can Use the Cooperative Model to Win: Adam Schwartz, Owner of The Cooperative Way