This article first appeared in CUInsight.com and is Part IV of a four-part series about digital responsibility. Like all digital advancements, artificial intelligence (AI) has great potential and also poses great risks. Over the last few months, we’ve explored the emerging concept of…Read more Amidst all the Hype About AI, Are Credit Unions Weighing the Risks?
This article first appeared in CUInsight.com and is Part III of a four-part series about digital responsibility. Even not-for-profits need to pay the bills and grow revenues. But what happens when efforts to do so lead to outsourcing, interactive teller machines (ITMs)…Read more Digital Tools Can Save Your Credit Union Money—But Don’t Ignore the Economic Ramifications
I’ve long known that a huge pain point for credit unions is measuring digital ROI. It’s a pain point we would love to help you solve, though we’re well aware of the challenges involved. To help us all along our journey, we’re…Read more Getting Better at Measuring ROI: Q&A with Our Newest ‘Spoker, Devin Stanfield
This article first appeared in CU Insight. What pops into your head when you hear the word “innovation?” Did your answer include the words “fintech” or “digital?” Hey, no surprise. We’ve seen amazing innovation in these areas, especially over this past year…Read more Why Everyone at Your Credit Union Should be Thinking About Product Innovation
Is your website environmentally sustainable? Are there gender or racial biases in your AI algorithm that impact your relationship with potential loan applicants or prospective employees? Do you involve all stakeholders in your technology initiatives? If you’re not sure about the answers…Read more Why Credit Unions Need to Start Thinking About Digital Responsibility
This article was originally published in CUInsight. COVID-19 has brought undeniable clarity to the importance of good digital tools. What would we have done without them over the past months? As members navigated the realities of closed branch lobbies and crowded drive-thrus,…Read more 5 Ways to Keep it Personal in a Digital-Mostly World
Folks in the financial industry love to talk about innovation, usually in reference to fintech. But innovation isn’t always flashy. It doesn’t have to involve technology, nor does it always represent a tremendous break-through. Sometimes innovation can be incremental. Or, as George…Read more 5 Examples of Innovation Beyond Fintech
“I cried all day.” “That’s what Krystal Phelps of Owasso, OK told The New York Times after she logged into the IRS website to check on the status of her family’s stimulus funds and found that they had already been claimed by…Read more Is Consumer Data Privacy the New ADA? What CCPA Means for Your Credit Union
This piece, written by our CEO Cameron Madill, was originally published in the Credit Union Times. When was the last time you felt anxious? You know the feeling: stomach churning, unable to focus, and pursued by a nebulous but frightening vision of the…Read more Technology & Anxiety: When Automation Isn’t a Good Thing