If there’s one thing we’ve heard over and over from our credit union community, it’s that members are reaching out for support and using digital banking tools more than ever. Your 2021 plan will likely take these trends into account, but youRead more 5 Ways to Enhance Your Online Member Support (Without Busting Your Budget)
In this month’s episode, we’re excited to explore how your credit union can measure its impact in a meaningful way, and how doing so can help you win over new members and gain more loyalty from existing members. We recorded this conversationRead more Measure What Matters: How to Win Loyal Members (Even in a Recession)
We’re thrilled to announce that three of our clients won 2020 CUNA Diamond Awards in the Website Category! Keesler Federal Credit Union, which won a Diamond Award for New Rebranded Website, serves over 238,000 members in Mississippi, Alabama, Louisiana, and the UnitedRead more Keesler Federal, OnPoint, and Baton Rouge Telco Federal Credit Union Win 2020 CUNA Diamond Awards
By now you’ve probably heard of the California Consumer Privacy Act (CCPA), but if you’re not based in California, you may not be paying much attention… yet. Ben Herman, the CEO of MadFish Digital, joins us to talk about how the CCPARead more Why Consumer Data Privacy Matters, and How Credit Unions Can Prepare for Regulations
As a B Corp that believes in business as a force for good, and as a proud worker-owned cooperative, PixelSpoke stands with the Black Lives Matter movement. We simply cannot stay silent as our country contends with the tragic deaths of TonyRead more Black Lives Matter: Allyship, Antiracism, and Leading with Values
In this current moment of national pain and heated rhetoric, we see an opportunity to let our values guide our decision making. The credit union movement was founded on 7 Cooperative Principles, including Concern for the Community and Open and Voluntary MembershipRead more How Values (and Empathy) Can Guide Credit Unions Right Now
“I cried all day.” “That’s what Krystal Phelps of Owasso, OK told The New York Times after she logged into the IRS website to check on the status of her family’s stimulus funds and found that they had already been claimed byRead more Is Consumer Data Privacy the New ADA? What CCPA Means for Your Credit Union
In today’s “new normal,” what should credit unions be doing differently? Gigi Hyland, Executive Director of the National Credit Union Foundation, joins us to share stories about putting empathy into action, explain how new member habits are changing the credit union businessRead more Empathy in Action: Shifting the Center of the Credit Union Business Model
This article was originally published in CU Insight. If you’re like most credit unions, your marketing has been all about triage over the past, chaotic, few weeks. You’ve doubled down on digital tools, told your members about closed branch lobbies and newRead more Your Members are Still Focused on COVID-19 – Your Marketing Needs to Be, Too
First, there are the reactive tasks to attend to, some of which may feel like reverse fire drills, like updating your COVID-19 resource page and your location pages with any new information about opening branches or expanding hours. You’ll probably want toRead more FAQ: Amidst So Much Talk of Reopening, Where Should We Be Focusing our Messaging?