If there’s anything we’ve learned from COVID, it’s that the future is uncertain. Over the past 18 months, credit unions across the country have done an impressive job finding ways to rapidly pivot and to serve members as their communities dealt with…Read more 5 Things We Hope Credit Unions Keep Doing in the New Normal
If credit unions ever “go down,” it won’t be on Denise Wymore’s watch. As a speaker, consultant, and current marketing manager of QCash Financial, Denise is a fierce advocate for the credit union movement. But like many advocates, she thinks credit unions…Read more How Credit Unions Can Help Members Thrive in a Brave New World
We’re reviewed the results from our recent Net Promoter Score (NPS) survey and are excited to announce an NPS score of 82! This survey measures how likely our clients are to recommend us to others—the true mark of strong partnership. The World…Read more Our 2021 NPS Score is 82! Here’s What That Means.
We’re thrilled to announce the launch of United Teletech Financial Federal Credit Union’s brand new website! United Teletech Financial is a not-for-profit financial cooperative serving members and their families since 1967. Originally chartered to serve the needs of Bell Labs employees, membership…Read more United Teletech Financial Federal Credit Union Has a Shiny New Website
We’re excited to announce the launch of Educators Credit Union’s redesigned website! Educators Credit Union was founded by teachers in 1937 in Racine, Wisconsin. Today, Educators members are students, government workers, healthcare employees, small business owners and many other community members. We…Read more Announcing the Website Launch of Educators Credit Union 2.0!
This article first appeared in CUInsight.com and is Part IV of a four-part series about digital responsibility. Like all digital advancements, artificial intelligence (AI) has great potential and also poses great risks. Over the last few months, we’ve explored the emerging concept of…Read more Amidst all the Hype About AI, Are Credit Unions Weighing the Risks?
When we made the decision to work remotely for “at least two weeks” on March 13, 2020, I never imagined it would be my last day in the office. We had poured a lot of love into the space itself in recent…Read more We’re Not Returning to the Office — Here’s Why
We’re thrilled to announce that three of our clients won 2021 MAC Awards in the Website Design Category! Reliant Credit Union, which won a Silver Award for Website Design in the $501 to $999 Million Category, was founded in 1970 and currently…Read more Reliant Credit Union, Jeanne D’Arc Credit Union, and Abilene Teachers Federal Credit Union win 2021 MAC Awards
This article first appeared in CUInsight.com and is Part III of a four-part series about digital responsibility. Even not-for-profits need to pay the bills and grow revenues. But what happens when efforts to do so lead to outsourcing, interactive teller machines (ITMs)…Read more Digital Tools Can Save Your Credit Union Money—But Don’t Ignore the Economic Ramifications
Last year, credit union members needed more help than ever. Whether they needed help navigating online banking, making a loan payment, accessing a stimulus check, or applying for a PPP Loan, members were overwhelming call centers and online contact forms in search…Read more People Over Products: Lessons on Creating an Exceptional Member Experience